TERMS &CONDITIONS

These Terms & Conditions ("Terms") govern your access to and use of the TUGS platform, including the TUGS website, accounts, event listings, ticket purchases, artist and organizer features, bookings, credits, and any related services.

By creating an account, browsing TUGS, buying a ticket, requesting a booking, submitting an artist or organizer application, or otherwise using the platform, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the platform.

TUGS is an event and artist ticketing platform built for the Philippine music community. In these Terms, "we", "us", and "our" refer to the operators of the TUGS platform.

TUGS provides tools for audiences to discover events and buy tickets, for artists to present profiles and receive booking requests, and for organizers to create and run events. TUGS is a platform; unless a listing explicitly says otherwise, we are not the organiser of a third-party event.

You must provide accurate and current information when creating an account, and keep your sign-in credentials confidential. You are responsible for activity that happens through your account.

You must be legally capable of agreeing to these Terms under applicable Philippine law. If you are a minor, you may only use certain features with the consent of a parent or guardian, and we may ask for that consent before allowing identity verification or other restricted features.

Tell us at tugs-support@gmail.com if you believe your account has been used without your permission.

• Do not create an account using another person's identity.
• Do not share your password or allow others to operate your account.
• Keep your profile and contact details up to date so we can reach you.

TUGS uses several account roles — audience, artist, organizer, and administrator. A role determines which features are available to you and what data you may see.

Roles are assigned by the platform as part of registration or an application process. You cannot grant yourself a role, and access to another user's data is only ever provided through the platform's own permission rules.

Ticket prices, availability, and order totals are confirmed by our systems before an order is final. Ticket inventory is controlled by TUGS, not by your browser, so an item that appears available may sell out before payment completes.

Payments are processed by PayMongo. TUGS receives confirmation of payment status and related payment identifiers from PayMongo; we do not ask you to send us your full card details through the platform.

Your tickets are delivered to the email address on your account and are also available inside your TUGS account after the payment is confirmed by us.

Ticket quantities may be subject to purchase limits displayed for the applicable ticket type or event.

Tickets are non-transferable. Present your valid QR ticket at entry for admission.

If an event is cancelled or you have an issue with an order, contact support with your order details and we will review the case. Refund and cancellation eligibility depends on the applicable transaction status and available platform processes. TUGS does not promise automatic, guaranteed, or full refunds, and organizers do not configure separate refund policies on the platform.

Audiences can send booking requests to artists through TUGS. A booking request is not a confirmed booking. A booking becomes payable only after the applicable terms are agreed through TUGS and the required parties acknowledge the structured agreement recorded by the platform.

TUGS records the authoritative booking agreement as structured data — including the agreed fee, event details, and acknowledgments. Booking chat and messages are communication tools only; they do not create, override, or replace the structured agreement recorded by TUGS.

Where a booking requires payment, the audience pays through PayMongo before the booking is finally confirmed. Payment is held by PayMongo during checkout; TUGS does not hold or custody funds in escrow.

After the service or event is completed, the artist may submit completion through TUGS and the customer may confirm completion. Concerns or disputes may be submitted through the platform's supported workflow, and an authorized resolution may determine the final outcome.

Where TUGS offers credits or a wallet balance to audience users, that balance is recorded by our systems. Credits are a platform balance for use within TUGS as described at the time of purchase; they are not cash and are not withdrawable by audience users.

Artists have a separate earnings and payout functionality: verified payout destinations can be added, and cashout requests are processed through the platform. Payout availability, review, and timing depend on the applicable transaction and platform processes; TUGS does not promise instant settlement or fixed processing timelines.

If you believe a booking record or a credit balance is wrong, contact support rather than arranging payment outside the platform, so that we can check the record safely.

Where TUGS charges a platform or service fee — for example, on credit purchases — the applicable fee and any tax will be presented to you before you complete the transaction. The amount displayed at checkout is the amount you will pay.

Fee rates and tax treatment may be configured by TUGS and may change over time. The fee applicable to a specific transaction is the one presented at the time of that transaction.

Artist and organizer applications are reviewed by the TUGS team before they are activated. You confirm that the information and materials you submit are accurate, current, and yours to share.

We may ask for supporting documents — including government-issued identification where required — and we may contact you to clarify something in your application. Submitting false or misleading information may lead to rejection, suspension, or removal.

If the applicant is a minor, a parent or guardian must consent to identity verification, and extra documentation may be requested.

Organizers are responsible for providing accurate event information, submitting required venue and verification documents where applicable, honoring published event and ticket information, coordinating with invited or participating artists, and following TUGS platform rules.

TUGS performs identity, artist, and organizer verification checks as part of application and onboarding workflows. Verification may include reviewing government-issued identification, selfies, supporting identity documents, and — for organizers — venue, authorization, permit, and other event-verification documents.

Verification indicates only that TUGS performed the applicable verification checks supported by the platform. Verification is not a guarantee of artistic quality, event success, safety, future conduct, or fulfillment of every obligation.

Please use TUGS in a way that keeps it safe and fair for everyone. You agree not to:

• use the platform for fraud, money laundering, or any unlawful purpose;
• interfere with the security, operation, or availability of the platform, or attempt to access data you are not permitted to see;
• impersonate another person or misrepresent your identity, affiliation, or the origin of a payment;
• harass, threaten, or abuse other users, artists, organizers, or staff, or post content that is hateful or defamatory;
• infringe the intellectual property or privacy rights of others, including posting content you do not have the right to use;
• scrape, resell, or bulk-export platform data without our written permission.

You keep ownership of the content you upload — profiles, images, event details, messages, and similar material. So that TUGS can operate, you give us a licence to host, store, reproduce, display, and process that content as needed to provide and improve the service.

Community posts, comments, and reactions are subject to moderation. TUGS may review reported content and may remove or restrict content that violates these Terms. Moderation actions may be recorded for enforcement, security, and legal purposes.

The TUGS name, logo, interface, and platform content that we create remain ours or our licensors'. You may not use them without permission.

TUGS relies on third-party providers to operate: PayMongo for payment processing, Supabase for authentication, database, and file storage, Vercel for hosting and delivery of the application, a Gmail-based email delivery service for transactional messages, and a geocoding service (Nominatim / OpenStreetMap) for venue search and location assistance.

When you use venue search, your search query is sent through TUGS servers to the geocoding provider. The geocoding provider receives the search text and returns location results; it does not receive your TUGS profile or account information.

Those providers process information under their own terms and privacy policies. Links, embeds, or services provided by third parties are offered for convenience, and we are not responsible for third-party content or practices outside of TUGS.

TUGS AI BOT uses a third-party AI service to process messages you send to it. AI-generated responses may be inaccurate. Do not submit passwords, government identification, payment details, or other sensitive personal information to the assistant.

We work to keep TUGS available and accurate, but we do not promise that it will always be uninterrupted, error-free, or free of incorrect listing information. We may add, change, or remove features, suspend parts of the service for maintenance, or update event and artist information where we are notified of a correction.

To the fullest extent permitted by applicable Philippine law, TUGS is provided on an "as is" and "as available" basis. We do not warrant that the platform will meet every requirement, or that information supplied by third parties — including event details published by organizers — is complete or accurate.

To the fullest extent permitted by applicable Philippine law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of the platform, including loss of profits, goodwill, or data.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including rights available to consumers under Philippine consumer protection legislation.

You may stop using TUGS at any time and may request account closure through support.

We may suspend or close an account where we reasonably believe these Terms have been violated, where there is a security or fraud risk, or where required by law. Where it is reasonable and lawful to do so, we will tell you why.

Sections that by their nature should survive termination — including ownership, disclaimers, and governing law — continue to apply.

We may update these Terms from time to time. For material changes we will give notice through the platform or by email before the change takes effect.

The effective date at the top of this page tells you when this version started to apply. If you continue to use TUGS after that date, you accept the updated Terms. If you do not accept them, please stop using the platform.

These Terms are governed by the laws of the Republic of the Philippines. Before starting any legal proceeding, please contact support so we can try to resolve the issue directly.

Where a dispute concerns a consumer transaction, nothing in these Terms removes the rights you have under applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173), the Internet Transactions Act of 2023 (Republic Act No. 11967), the Electronic Commerce Act of 2000 (Republic Act No. 8792), and the Consumer Act of the Philippines (Republic Act No. 7394).

Questions about these Terms can be sent to tugs-support@gmail.com, or through the Contact page on TUGS.

For questions about how we handle personal information, please read our Privacy Policy.